Frequently Asked Questions
Everything you need to know about your Cliphair extensions.
How do I choose the right shade for my hair?
We offer a free color matching service. Simply upload a photo of your hair in natural light, and our experts will recommend the perfect match from our range of over 60 shades.
Can I use heat styling tools on my extensions?
Yes, our extensions are made from 100% Remy human hair, meaning they can be curled, straightened, and styled just like your own hair. We recommend using a heat protectant spray to maintain their longevity.
How long does shipping take?
We offer Next Day Delivery for orders placed before 4 PM in the UK. International shipping typically takes 3-7 business days depending on the selected courier and destination.
What is your return policy?
We offer a 30-day return policy. Extensions must be returned in their original, unopened packaging with the hygiene seal intact to qualify for a full refund or exchange.
How long will my hair extensions last?
With proper care and the use of sulfate-free products, our Remy extensions typically last between 3 to 6 months for daily wear, while our Double Drawn range can last up to a year.
Can I dye my Cliphair extensions?
Since our hair is 100% human hair, it can be dyed darker or toned. However, we do not recommend bleaching or lightening the extensions as this can cause significant damage to the hair cuticles.